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iSoft India gives shape to world’s largest health project

September 26th, 2008 Posted in Health and Pharma, India, IT

Healthcare software provider iSoft on Thursday said that its Indian R&D team is developing a solution what it described as the world’s largest civilian IT healthcare project.

The Lorenzo software application, which will link nearly two-thirds of the hospitals in the United Kingdom, will also be launched in Europe, Australia and Germany in November, iSoft executive chairman & CEO Gary Cohen said at the opening of the company’s global product development centre here.

iSoft was acquired by Australia’s IBA Health Group in 2007. Hospitals will also be connected to general practitioners, allowing patients in the UK to get themselves treated at any clinic in the country without the need for re-entering data. The solution can be extended to any part of the world, managing director S Govind said.

“The entire solution, which is for linking up all the hospitals as well operations with the hospitals is being developed and rolled out from the India development centre,” he observed.

The company is also installing solutions for the Medicity group in Gurgaon and is targetting adding 100 hospitals to its list of clients next year.

iSoft, which has 1,800 employees at its Bangalore and Chennai facilities, will hire 200 more by next year. It has grown by 50% in the last 12 months. About four-fifths of iSoft’s $500-million revenue in 2007-08 came from Europe, while Asia, Australia and New Zealand accounted for the rest.

Technorati Tags: health care, technology

Popularity: 5% [?]

TCS, Infosys, Wipro nextGen megavendors: Gartner

September 3rd, 2008 Posted in India, IT

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The Financial Express

India’s top IT services companies, Tata Consultancy Services (TCS), Infosys Technologies and Wipro Technologies will emerge as the next generation of IT service megavendors, according to Gartner, Inc. These vendors are increasingly being considered for strategic service deals, and will augment or in some cases, replace today’s acknowledged megavendors by revenue – IBM Global Services, Accenture and EDS – in this space by 2011.

These emerging megavendors are much smaller than the current megavendors but will increasingly compete for the same mega deals that had been the exclusive domain of the incumbent megavendors, the report adds. The emerging megavendors have leveraged four critical competencies to achieve their status. The competencies are process excellence, world-class HR practices, providing high quality services at a low cost and the achievement of significant and disproportionate ‘mind share’ compared to their actual size.

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India, IT

Genpact Ltd. acquires delivery center in Guatemala

August 23rd, 2008 Posted in India, IT

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Cnn.com

Genpact Ltd., a business services outsourcer, on Monday said it purchased a delivery center in Guatemala City from GE Money, marking its first acquisition in Guatemala.

Terms of the deal were not disclosed.

The deal with the subsidiary of General Electric Co. will extend Genpact’s Latin American presence beyond Mexico and improve its ability to provide business process services in English and Spanish.

The delivery center in Guatemala City will initially accommodate more than 700 professionals and has the capacity to grow to about 2,000. Its close proximity to the region’s largest public university is an advantage in attracting talent, Genpact said.

Genpact operates service delivery centers in China, Hungary, India, Mexico, the Netherlands, the Philippines, Romania, Spain and the United States.

It began as the India-based business process services operation for GE Capital in 1997.

Popularity: 2% [?]

Satyam to set up centres in South America

July 23rd, 2008 Posted in India, IT, Latin America

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Business Standard

IT major, Satyam Computer Services Ltd, plans to set up IT and BPO development centers in Mexico and Chile or Uruguay shortly, a top company official said.

After opening IT and BPO development centres in Egypt, Brazil and a second center in Australia, we are now looking at setting up the same in Mexico and either in Chile or Uruguay, Satyam Computer’s President, Ram Mynampati, told reporters on the sidelines of a press meet here today.

Popularity: 2% [?]

India, IT, Satyam

Latin America growing in popularity as a global sourcing location – Computer Business Review

July 7th, 2008 Posted in IT, Latin America

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Computer Business Review

The last two years have seen a marked increase in the number of outsourcing vendors utilizing Latin America as a low-cost delivery location. Key examples include major players such as IBM, EDS, Tata Consultancy Services and ACS, all of which have significantly increased their presence in the region since 2006, while providers such as Infosys and Cognizant have opened centers in Latin America for the first time.

Due to its geographical proximity, Latin America can be used as a nearshore location to serve customers in the US. This enables both client and vendor to maintain a close relationship, including more face-to-face meetings, and also means that problems can be solved in real-time, without the delays that inevitably occur when work from the US is offshored to more distant locations such as India or China.

Operating in Latin America also gives clients access to a major pool of native Spanish and Portuguese speakers. Particularly in the case of customer-facing BPO functions, this offers the potential to provide better and more efficient services to the Hispanic community in the US, as well as opening up the Spanish and Portuguese markets in southern Europe. Providing local language services also improves the quality of services offered to end users, thus increasing customer retention.

While in the past IT services vendors tended to pick one offshore location, usually India, and deliver a range of services from this location, an increasing number of companies are adopting a multi-shoring strategy, whereby they set up centers in a number of countries in different geographic regions.